Cancellation Policy


Because we aim to get your order with you as soon as possible, if you request to cancel the order after 48 hours of order placed, it’s unlikely we will be able to cancel your order. However, to cancel your order under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 you can refuse delivery or follow our returns process within 14 days of receipt of your goods. This cancellation right does apply to products listed as exclusions in our returns policy unless they are faulty.

Items cannot be added to an order once it has been placed. You will need to place a new order for the additional items.

It is not possible to remove items from an order once it has been placed. Once you have received your order you will need to follow our returns process for the unwanted items.

For security and fraud prevention the delivery address cannot be changed once the order has been placed.

Made to Order Furniture: For Made To Order Furniture, if you change your mind and wish to amend or cancel any part of your order, you must inform us via email (customer_service@billboardfurniture.co.uk) with your order number before 48 hours of the order placed.

Statutory Cancellation Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you buy goods from us online , your consumer rights entitle you to cancel your order and obtain a full refund if you request one within 14 days after delivery of the goods (or if your order contains a number of items that are delivered separately, from receipt of the last item). 

Exclusions

This right does not apply to the following items, unless they are faulty, damaged, missing or otherwise not in accordance with specification:

  • Made to Order Furniture. These products are made to your specification and we strongly recommend that you check your requirements before placing the order.

For health and hygiene reasons we are unable to offer refunds or exchanges on the following items unless they are returned unused and in their original packaging:

  • Mattress toppers
  • Mattresses

If you wish to cancel your order after the products have been delivered, please follow our return policy We will refund the cost of the goods excluding the delivery charge. We may make a deduction from the amount refunded to you if the goods have been used, parts are missing or the goods or their packaging has been damaged.

Your statutory rights in respect of faulty, damaged or missing items or goods which are not as described are not affected.